Position: IT Support Engineer

Location: Boston, MA

Length: 12 months (Long-term)

Shift: Onsite at Boston location 7am - 4pm

Job Description:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications
• Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
• Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC), notebooks or any other equipment that has authorized access to the network.
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team
• Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.
• Provide training end users on how to operate the equipment as requested

Thank you,